Center of Excellence
iLedge has established
a “Center of Excellence” to provide World Class comprehensive support and product service to maximize
the return on your investment in iLedgERP.
of Excellence consulting services helps mid-market companies implement complete
solutions quickly and cost-effectively. By coupling our products with a large, well-trained
consulting organization, iLedge makes implementing enterprise applications simpler
by providing a single-stop solution for all customer needs.
iLedge maintains a team
of highly skilled, experienced consultants who manage product implementation from
start to finish. Professional Services is staffed with specialized product experts
that know all the do’s and don’ts of implementing iLedge products. The organization
leverages extensive industry expertise, in addition to proven methodologies developed
over years, to meet the needs of its clients.
Center of Excellence
has unmatched experience in implementing solutions that span manufacturing, distribution,
accounting, customer support, sales, marketing, and eBusiness. The organization
boasts a proven track record of more than 100’s successful implementations around
the world that can deliver tangible business results faster and more efficiently.
To stay up to date and
to responsive to our customers and business partners needs and requirements; using the feedback we receive to continually
improve our customer services including the speed of our responses to queries and
the quality of our documentation and training guides.
iLedgERP is designed
from the ground up to be as intuitive and user friendly as possible. When questions
do occur there are many directions you can choose for resolution.
For self help you can
refer to :
Integrated help comprising a comprehensive user guide, FAQs and file definitions
support tools which include up to date FAQs, technical bulletins, customer newsletters
and utility downloads
If this doesn't resolve
the query then third party assistance can be provided by :
Expert support via On-line chat, Telephone, Fax and Email
Monthly, Quarterly and/or annual visits
Remote support to your iLedgERP system.
Authorized business partners